![]() ![]() Whether you’re in a pinch for last-minute care or planning ahead to use your NVIDIA-sponsored Backup Care (15 days, up to 10 hours a day), will help you find a caregiver for your child or your elder loved one. They can also help find care for your home, too. NVIDIA partners with to connect you with caregivers for your child, elder, or pet. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 85 or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.Having technical issues with your online application? Contact us at or 85. Takes Care of You and Your Familyįinding the right care provider isn’t always easy. We provide equal employment opportunities to all individuals without discrimination. THE OVERNIGHT SHIFT RANGES FROM 10PM 11AM, 7 DAYS A WEEK AND THIS MAY REQUIRE THAT CANDIDATES ARE AVAILABLE TO WORK ANY SHIFT, INCLUDING WEEKENDS.YOU WILL BE REQUIRED TO TRAIN FULL TIME DURING THE DAY FOR 4 WEEKS.īright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. * Ability to determine needs of the caller and obtain necessary information without following a scripted process * Ability and willingness to learn and gain proficiency in new software systems ![]() * Proficient in basic Microsoft applications (must know Outlook and Word at a minimum) * Excellent written and verbal communication skills with ability to document content of phone conversations accurately * Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge ![]() * High School Diploma/GED Required, and AA or BA Preferred * Maintaining a high-level of customer satisfaction * Assisting clients with escalations when appropriate * Answering incoming calls in a timely manner as identified by service level standards * Assisting clients on the phone by troubleshooting, researching, and finding resolutions * Complete reservation process, place outgoing calls to providers on more urgent care needs and open cases as needed * Educate clients on Bright Horizons BUCA program, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines * Handle incoming calls for the Back-Up Care Advantage (BUCA) line of business which may include entering client registrations, taking reservations, etc. Are you are looking for a job that allows you to work overnight and shine as a respected employee, creative problem solver and someone whose daily work is valued? Do you consider yourself someone who provides out of this world customer service and support no matter what time of day? At Bright Horizons we seek the best of the best to provide our clients with a positive and meaningful customer experience and we are looking for outstanding talent just like you to join us as one of our OVERNIGHT CUSTOMER CARE SPECIALISTS!Īs an OVERNIGHT CUSTOMER CARE SPECIALIST, you will work with our overnight back up care unit in our award winning contact center, taking calls from our UK Callers looking for backup childcare! We have received multiple awards including, being honored as a Contact Center of Excellence, and as one of the Top 100 Call Centers in North America! Bright Horizons has been named by FORTUNE magazine seventeen times as one of the 100 Best Companies to Work For as well as one of The Denver Post Top Workplace, all because of our warm, inclusive, casual, yet challenging work environment. ![]()
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